A contact centre is a consolidated office used for sending and receiving telephonic requests at a larger volume. A contact centre is usually operated by a call center solution provider company to support information queries from customers and control product support.
Contact centres can be used for both inbound and outbound communication. Contact center agents use web-chat, phone, email or other communication channels to interact with customers. The contact center infrastructure needed for supporting communication can be located externally or on the same premises as the contact center. Companies owning contact centers also own and manage their own software and hardware. This requires IT investments and staffing so some companies choose to outsource these tasks to call center solution providers.
Cloud based or cloud contact centers are hosted on a cloud provider's internet server and from this point, all in and outbound communications get filtered. Cloud based contact centers can be accessed anywhere via the internet and functions the same as other contact centers.
Those are called hosted contact centers where the customer service center infrastructure is outsourced to another company and that company manages the systems externally. In this way, companies get a better return on investment as upfront cost and maintenance of the infrastructure gets minimized.
A virtual contact center enables the employed agents to work remotely from home. This provides flexibility and comfort to the agents and in the meanwhile lowers the costs of the company.
In Winsome, the offshore BPO setup, we provide the best call center solution for different problems. Our expert agents serve customers across the globe by providing accurate business solutions. We take consistency very seriously that is why there is not even a single day when we failed to maintain it. Following are the technologies that we use to serve our clients:
Winsome IT solution India Pvt Ltd is a promising enterprise call center, operating from Kolkata, India. We are one of the best outbound call center service providers available in India. We are dedicated to delivering the best quality output focusing completely on better customer satisfaction.
We offer a wide range of enterprise call center services with a team of experienced professionals dedicated to exceeding customer’s expectations by delivering sensible, swift, energetic services through continuous process enhancements.
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